FAQ

Frequently Asked Questions

To become a customer, please complete the “New Customer Account Form.” You can fill out the form online, or alternatively, download the form, complete it by hand, and submit it via email or fax to Aetna.

Click Here to fill out the form online.

Click Here to download the form and submit via email or fax.

Click Here to Email Us.

Fax: 708-343-1101

Aetna Building Solutions supplies its products to a diverse range of customers involved in both residential and commercial projects.

These customers include manufacturers of kitchen cabinets, countertops, closet systems, store fixtures, office furniture, exhibits, point of purchase and displays, moldings, woodworking, school environments, furniture, architectural millwork, wetwall applications and case goods.

Yes, Aetna has an eCommerce portal called ONESource that displays all products available.

Click Here to log in to ONESource.

Access to ONESource becomes instantly available once you become a customer.
Ready to get qualified? Click Here to complete the ‘Customer Qualifying Form’ and you will be one step closer to getting access!

No worries! Check out this video explaining how to use ONESource.

On each product page, you will find a “Resources” tab featuring the most up-to-date product flyers. For instance, by hovering over “Products” in the navigation bar and selecting “AetnaPly,” you will see an image labeled “Resources” on the right.

By clicking on this image, you will gain access to a variety of product flyers and brochures related to that specific product category.

Additionally, you can visit the Resources page located in the black navigation bar at the top of our website.

To View/Download

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To View/Download

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Once you’re an Aetna customer, making payments via OneSource is a cinch. Your Account Details show all open invoices, so you can make a blanket payment on the account or pay any amount on specific invoices – all via Credit Card or your ACH set up with the Aetna credit department. You can also easily apply any credits you have on account.

Aetna Bargains and Specials on hundreds of items in every Product Category are easy to find on OneSource. Click on Bargains and Specials right on the homepage and you’ll get instant access to the most deeply discounted items in our Close Out Corner. You’ll also find our featured Product of the Month, as well as handy Resource Guides to help you learn about and apply these many solutions.

Your Account Summary will display details on all open invoices by age; your Account Detail will list all invoices currently open on the account.

Click on your Cart to place your order on the items you’ve selected. You can first edit the quantity of an item or delete an item, before you Proceed to Checkout. You can then submit your Order or request a Quote for special pricing. You can also request a delivery date and select Ship Via options such as OT (Out Truck), Parcel (UPS or Speedy) and WC (Will Call).

Once you’ve selected an item, you can go into the item and see inventory details including quantity price breaks. You can drill down further to determine the available inventory at every Aetna location.

Searching through Aetna inventory is easy via OneSource. Click on the Product Category: Composites, Hardware, Lumber, Plywood, or Surfaces. Then find the specific product and specify the desired criteria, such as Length, Thickness, Width…The item will appear, with description, Qty. available, item # and price…